Privacy Policy

SUGR by Khazeena respects your privacy. This policy explains what information we collect when you order from us and how we use it.

What we collect

• Order details: your name, mobile number, delivery address, the items you order and any notes you add.
• Delivery location: if you choose to pin your location at checkout, we save that map point with your order so our rider can find you. We only read your location when you tap "Use my current location" or move the pin yourself.
• Saved on your device: your cart and delivery details are saved in your own browser so you don't have to type them again. You can remove them by clearing your browser data for this site.
• Basic technical data: our hosting provider (Cloudflare) keeps standard logs, such as IP address and browser type, to run and protect the website. We store a scrambled (hashed) version of your IP address with each order to stop spam orders.

How we use it

• To prepare, deliver and confirm your order, and to contact you about it.
• To show you your order status on the order tracking page.
• To answer your questions and handle refunds or complaints.
• To understand our sales (for example, which cookies are most popular).

Sharing

We don't sell your information. We share only what's needed to deliver your order (for example, your address, location pin and number with our rider). Your data is stored securely with our hosting provider, Cloudflare.

How long we keep it

We keep order records for as long as we need them for orders, customer service, accounting and our legal obligations.

Your choices

You can ask us to see, correct or delete the information we hold about you by messaging us on WhatsApp at 0339 5400416.